Zanzibar Serena Hotel
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- customer service was fantastic. From Sulaiman greeting us at the front door with such positive energy, to Soija upgrading our room at reception, to Youssef giving us an insightful tour of the historical hotel. - the breakfast and dinner were both INCREDIBLE each day. High quality. - location was placed perfectly. Close to both the airport and boats for Prison Island, and walking around Stone Town was pretty cool. - more police presence and cameras made us feel really safe. We did not experience any danger at all during our visit. The people were actually very welcoming and friendly.
Hamsta00
ديسمبر ٢٠٢٤
Lovely staff who were very helpful and friendly, greeting you every time you entered the premises. Housekeeping was always done to a great level and any further requests we made, was actioned promptly. One of the places in Tanzania where wi-fi was actually good. Our room was a superior double with a sea view and what a view it was. A fantastic view and a hammock to enjoy it in, although initially, it was a bit tricky to gather yourself on it! The room was spacious enough for 2 people and the bathroom was of a decent size. The location is convenient as you can walk to all the main sites within Stone Town from the hotel. Plenty of taxi’s outside to take you anyplace nearby or further away. The immediate area is quiet and the closest beach is the largest, but you can still enjoy some time there. It can get a bit crowded with locals playing beach soccer. The dining area also has a fantastic view of the sea and has great options (for breakfast anyway as that was the only meal I had at the hotel). Lots of seating area weather inside or outside.
Roz
سبتمبر ٢٠٢٤
Great location, very picturesque and close to some good restaurants and bars. Lovely park/square in front of Hotel. Great pool with good lookout. Old colonial feel about the place.
Ballentine
أكتوبر ٢٠٢٤
The hotel is in a great spot. Our room had a wrap around balcony looking over the pool on one side and the sea on the other.
Janine
أبريل ٢٠٢٤
We stayed for one night in the hotel, we didn't have time to use any of the facilities. the staff were amazing, They would greet you with a beautiful smile every time you pass them. they were also very helpful and they will give you good recommendations, they recommended a good tour guide, also during the evening they fixed our room ( to what they call takedown) where they fix the bed with a mosquito net and spray the room with mosquito killer, which i found very thoughtful of them. Ofcourse we had food in the hotel, breakfast was authentic and very yummy, we also had diner which was grilled Fish and Shrimps, and it was heavenly. if you stay in stone town you need to eat in the roof top resturant of the hotel.
Safa
يوليو ٢٠٢٤
Beautiful location overlooking the ocean. Fantastic service. Outstanding pool area. Excellent food and drink. Local music on the terrace in the evening. Easy access to central Stone Town, tours, restaurants, shopping, everything. Did I mention excellent service?
Gary
ديسمبر ٢٠٢٤
Location and the old world vibe .. the staff were very friendly. Suleiman, the greeter, always welcoming .. and Hawa, housekeeper for our wing was so helpful and attentive.. the staff at the dining room were great too .. breakfast buffet offered a lot of choices and all were great .. dinning room menu could be a little more interesting Beds were very comfortable and linens crisp
Bita
سبتمبر ٢٠٢٣
Really liked it's location. We were right on the beach and easily able to walk to the Old Fort and the food market. Great location. Interior decor very much Zanzibar feel, ornate, intricate and beautiful. We also enjoyed our meals (the best food we had in Zanzibar). We had beef biryani, a penne pasta, a beef burger. Totally yummy! They were also quick to organise breakfast boxes for us and transport given that we had an early morning flight. The welcome drinks were divine and the staff were very friendly and polite.
Besa
ديسمبر ٢٠٢٣
Great location, great food and service. Rooms were very clean with beautiful furniture, comfortable beds and stunning views of the ocean. The attention to detail with the antique furniture and portraits/ pictures in the common areas was very pleasing.
Rajiv
أغسطس ٢٠٢٣
This is an exquisite hotel, maintained at the highest standards. Beautiful rooms with balconies overlooking the sea as dhows pass by. Very comfortable beds, well decorated, exceptional service with the best food you can imagine.
Johanna
أكتوبر ٢٠٢٣
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